Question 1

Do I need to book in advance or can I just walk in?

Accepted Answer

Both! You can book online to secure your locker (recommended in high season) or walk in and use the touchscreen kiosk depending on availability.

Question 2

Are online reservations refundable?

Accepted Answer

No. Advance bookings are non-refundable but guarantee a locker is available at the chosen date and time.

Question 3

How do I open my locker?

Accepted Answer

You receive a 6-digit Pin code and a webapp link by email. Open the locker by entering the code on the door keypad or directly from your phone via the webapp.

Question 4

What are the access hours?

Accepted Answer

The premises are accessible 24/7. From 6:00 to 23:00 entry is free. From 23:00 to 6:00 you need a keypad code, sent by email when you book.

Question 5

Which locker sizes are available?

Accepted Answer

Two formats: Locker M (39 × 60 × 85 cm) fits a hold suitcase, several backpacks or a cabin bag + laptop case. Locker XL (39 × 120 × 85 cm) fits two hold suitcases, a stroller, a folding bike or bulky sports gear.

Question 6

Are my belongings insured?

Accepted Answer

Yes. Each deposit is automatically insured up to €1,000 in case of incident. The premises are under 24/7 CCTV and the lockers are armored.

Question 7

What items are forbidden inside the lockers?

Accepted Answer

Perishable goods, dangerous or illegal items (explosives, weapons, prohibited substances), live animals, and any valuables exceeding the insurance cap.

Question 8

Can I extend my booking remotely?

Accepted Answer

Yes. From the webapp or via the link in your confirmation email you can extend your booking anytime, subject to availability.

Question 9

How does the key box work?

Accepted Answer

Perfect for Airbnb / Booking hosts: drop the keys in a secure box, share the code with your guest and automate check-ins. Pay-as-you-go (€1/day) or monthly (€15/month) with reduced rates for regular hosts.

Question 10

What if I'm late to collect my belongings?

Accepted Answer

No fine, just a proportional surcharge. We grant a 15-minute grace period; beyond that, you only pay the difference between the booked duration and the actual duration, at the current rate. After 30 days with no contact, items are considered abandoned and handed over to lost & found per our terms.

Question 11

How do I reach you if there is a problem?

Accepted Answer

Email contact@lock-my-bag.com or use the form on the Contact page. We reply quickly, with priority support for monthly key box subscribers.

Product	Hour	Day	Month
Locker M	2,50 €	12,50 €	—
Locker XL	3,50 €	20,00 €	—
Key box	—	1,00 €	15,00 €

Frequently asked questions

Prices at a glance